When case study solution data were analysed in keeping with 27 questionnaires taken in Barnfield College Hairdressing Salon and Spa Reception area, it was found that case examine answer majority of clients who’ve visited case look at answer school salon were overall chuffed with case study answer waiting area and reception in typical: 26 individuals were welcomed and case examine answer same quantity of people discovered receptionist friendly and informative. The majority of clients discovered case study solution phone booking carrier amazing and said that case look at solution telephone was answered without delay 17 and 14 respectively. Although 13 americans didn’t answer case examine solution query in the event that they needed to wait for his or her appointment, 9 people confirmed that they didn’t wait in any respect and only small community said that they had to wait from 1 2 minutes up to 5 minutes 2 and 1 americans respectively. There are not any hot drinks and/or refreshments offered in case look at solution Barnfield salon ready sector therefore we determined to discover even if consumers were arranged to pay for his or her beverages and would use a tea and coffee pay machine if there was one and discovered that 9 clients answered positively, 1 person said “perhaps” and another client suggested having herbal options. However, 14 consumers said that they does not pay for his or her drinks and a pair of individuals omitted case study solution query. Despite case examine solution proven fact that 21 people described case examine solution environment in case look at answer reception area as “excellent” and only 6 people discovered it “average”, 8 people concept that there’s a room for benefit in case look at answer reception provider 1 customer and case look at answer waiting area 7 consumers and recommended that there could be some high chairs available, in addition to booking facilities could be enhanced and a pair of americans complained approximately case look at answer warmth in case look at answer reception and said that it is much too cold in case look at solution waiting area at the moment of case study solution year.